Clear a front / tray paper jam

01 · Identify — does this match what you see?

• “Paper Jam [Front]” or “Jam Tray” message
• Paper partly pulled into the machine from the tray
• Pickup roller noise but no page comes out

02 · Resolve — follow in order

1. 1

   Pull the paper tray fully out of the printer.

2. 2

   Remove any sheets you can see sticking out of the feed slot — pull gently toward the front.

3. 3

   Fan the remaining stack, tap it flat, and reload it under the tray's max line.

4. 4

   Slide the paper guides to just touch the stack — loose guides cause skew jams.

5. 5

   Push the tray all the way in. The printer picks up a fresh sheet and clears the error.

03 · Applies to