Medium · 8 minWi-Fi & connection
Printer not found during setup
Setup tools fail to see the printer when the phone or PC is on a different band, a guest network, or a VPN.
01 · Identify — does this match what you see?
- Setup app searches endlessly
- “Printer could not be found on the network”
- Works by USB but not Wi-Fi
02 · Resolve — follow in order
- 1
Put the phone or PC on the same 2.4 GHz network the printer will use.
- 2
Turn off any VPN or private relay feature during setup.
- 3
Move the printer within a few metres of the router for the setup step.
- 4
Restart the router, then restart the printer.
- 5
Retry setup using Easy Wireless Connect mode on the printer.
Pro tip
Guest networks block device-to-device traffic. Printers must be on your main network to be discoverable.
03 · Applies to
PIXMA TS3522PIXMA G3420PIXMA TR4720