Easy · 5 minMaintenance & careBrother
Clean the pickup roller
If the printer keeps failing to feed paper, a glazed pickup roller is the usual culprit. A quick wipe restores grip and delays a replacement.
01 · Identify — does this match what you see?
- Roller spins but doesn't grab paper
- “No Paper Fed” repeats after cleaning the pad
- Pages feed inconsistently
02 · Resolve — follow in order
- 1
Remove the paper tray and look into the slot — the pickup roller is the rubber wheel at the top.
- 2
Dampen a lint-free cloth with water (no alcohol, which dries rubber).
- 3
Wipe the roller while rotating it by hand or via the panel's roller-cleaning mode.
- 4
Dry the roller with a clean cloth.
- 5
Reload paper and run a test print; if misfeeds continue, the roller is worn out and needs replacing.
Pro tip
Run the panel's “Paper Feed Cleaning” (Maintenance → Paper Feed Cleaning) with paper loaded — it cycles the roller against a sheet and self-cleans without opening the printer.
03 · Applies to
HL-L2350DWMFC-L2710DWDCP-L2540DW