Easy · 4 minSetup & driversBrother
Windows can't discover the Brother
The installer can't find the printer on the network. The printer is on Wi-Fi but Windows isn't — usually a different subnet or a firewall blocking discovery.
01 · Identify — does this match what you see?
- Installer shows “No devices found”
- Printer prints from a phone but not the PC
- PC and printer on different Wi-Fi bands
02 · Resolve — follow in order
- 1
Confirm the PC and printer are on the same Wi-Fi network name (not a guest or 5 GHz-only band).
- 2
Print the printer's Network Configuration page and note its IP address.
- 3
In the installer, choose “Enter IP address manually” and type the printed IP.
- 4
Temporarily disable any third-party firewall/VPN, run the installer, then re-enable it.
- 5
Once installed, the driver connects by IP even when Windows discovery is off.
Pro tip
Pin the printer's IP address in your router's DHCP reservation list so it never changes — a shifted IP is the most common “worked yesterday, broken today” cause.
03 · Applies to
HL-L2350DWMFC-J1010DWMFC-L2710DW