Fix the 1403 print head not installed error

01 · Identify — does this match what you see?

• “1403” or “The type of print head is incorrect”
• Error appears right after a cartridge change

02 · Resolve — follow in order

1. 1

   Power off, open the cover, and wait for the carriage to stop moving.

2. 2

   Remove all cartridges, then lift the grey lever and take out the print head.

3. 3

   Wipe the gold contacts on the head and inside the carriage with a lint-free cloth and a little distilled water.

4. 4

   Let everything dry fully, refit the head, close the lever until it clicks, then refit the cartridges.

5. 5

   Close the cover and power on. Run a nozzle check.

03 · Applies to