Error 5100 — carriage cannot move

01 · Identify — does this match what you see?

• 5100 on screen
• Loud knocking at power-on
• Carriage stuck to one side

02 · Resolve — follow in order

1. 1

   Turn off and unplug the printer.

2. 2

   Open the cover and slide the carriage gently by hand from side to side, feeling for anything in the way.

3. 3

   Remove scraps of paper, packing tape or the orange shipping locks fitted to new printers.

4. 4

   Find the clear plastic strip running behind the carriage and wipe it with a dry cloth — never with alcohol.

5. 5

   Close up, plug in and power on.

03 · Applies to