Advanced · 6 minError codes
Understand the 5B00 waste ink error
5B00 (also 5B01) means the internal waste ink counter is full. It is a counter, not a breakage — but it needs a service reset, not a home fix.
01 · Identify — does this match what you see?
- “5B00” or “Support Code 5B00”
- Printer refuses every job
- Both lamps flash on power-up
02 · Resolve — follow in order
- 1
Note the exact code shown — 5B00, 5B01 and 5B02 all point at the absorber counter.
- 2
Power off and on once; if the code persists it is latched and will not clear by itself.
- 3
Check the age and page count of the printer. Most PIXMA models reach this after several thousand pages.
- 4
Contact a Canon service centre for an absorber replacement and counter reset — the pad genuinely holds waste ink and can overflow.
- 5
Compare the quoted service cost against a replacement printer before deciding.
Pro tip
Frequent deep cleaning cycles fill the absorber much faster. Use nozzle checks first and deep clean only when needed.
03 · Applies to
PIXMA iP2702PIXMA MG2522PIXMA MX492PIXMA TS3122