Medium · 6 minError codes
Fix the C000 general error
C000 is a catch-all fault that usually means something is physically blocking the carriage or a jam sensor is triggered.
01 · Identify — does this match what you see?
- “C000” on screen
- Carriage stuck to one side
- Grinding noise at start-up
02 · Resolve — follow in order
- 1
Power off and unplug the printer.
- 2
Open the cover and gently slide the carriage by hand from side to side. It should glide freely.
- 3
Remove any paper scrap, label, or foreign object from the rail and paper path.
- 4
Check the encoder strip — the thin clear plastic ribbon behind the carriage — and wipe it with a dry cloth if smeared.
- 5
Reassemble, plug in, and power on.
Pro tip
Never use alcohol or solvent on the encoder strip; it removes the printed markings and causes permanent misalignment.
03 · Applies to
PIXMA TS8320PIXMA TR8620aPIXMA G6020